Click for answerWhy am I not seeing my changes reflected on the page?

  1. Refresh or reload the page.
  2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

Click for answerContent changes to the page appear on the edit site but not in the Live site after saving.

  1. Refresh or reload the page.
  2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

Click for answerI made a change to a link. The page still shows the old link

  1. Refresh or reload the page. 
  2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

Click for answerThe links on a page is going to editing site, how can I fix?

  1. Refresh or reload the page. 
  2. If the links are still pointing to editing site, click on Admin Panel --> Publish This Page button. That should fix the issue,
  3. If not contact Revize tech support.

Click for answerI am unable to edit any of my pages either as editor or as administrator. None of our administrators are able to edit. Can you help?

In your IE browser, please click on the Tools- Internet Options- Advanced- Reset button.
Then close all your browsers, open a new one and try it
and let us know if you still have issues.

Click for answerHow do I move a page from one section to another?

  1. Login and browse to the page that you need to move. 
  2. Copy the URL of the browsed page from the browser address bar. 
  3. Then browse to the section where you want to put the new link, use Link Manager Existing page Option while creating the link and then past the URL that you had copied. 
  4. Once the new link is established, browse back to the original section and then delete that link.
Note : 

Moving a page from one section to another just moves the links in the navigation and does not change its breadcrumb or url.

To have a relevant url and breadcrumb, you will have to recreate that page under the new section and re-populate it.

Click for answerI am trying to link to documents directly but does not work.

For documents, you need to select the file upload option and either upload them or select the documents from the folders and list in the file manager and save , using the url and the exisiting page option wont work.

Note : If you don't see all the folders under file manager , please let us know and we will fix it for you.

Click for answerI don't see any option to "open in a new window" while creating a link

Link Functionality - If the links are external, it will automatically open in new page, and internal links will open in the same page.

Internal links opening in a new window is not standard and highly discouraged as that will keep on popping up many windows, If the internal link is a PDF or word doc, then it will automatically open in a new window. However, if is a web page, then it will automatically open in the same window.

Click for answerHow Do I turn on/off (hide/show) pages?

There may be pages in your site which are seasonal, that you would like to keep for the particular season/period, but not display during the rest of the year. 

There is no turn on/off feature. However you can login to the admin page of your site (admin.php here) and first create a link to the page that you want to unlink from the site. After you establish the link to that page from admin page, you can delete the link from the site and then when you want to put it back, you can create it and use the existing page option and link to the one in the admin page.

Links created from the admin page wont be visible in your site navigation, no one can browse to the page from anywhere in your site.

Note : Always first create the link from somewhere and then delete, in order to keep the pages active, reversing the order wont work.

Click for answerWhen we are editing and enter a date in the activation and expiration dates and then save a blank white window appears and the system "hangs" when we then close the hung box the changes are not saved

Keep in mind this feature  is not going to be functional until your website is LIVE.
If the site is live, then read below

The activation and expiration dates needs to be greater than the current date and time.
If using today's date, then please specify the time as well in hh:MM, AM or PM format (greater than the current time).
example 04-17-2014 10:30 AM 

Make sure that the time entered is GREATER THAN the current time.

Click for answerHow Do I create a link without a url or a landing page?

If you create a new page and don't want that to be landing page, 
Please use "the existing page" option in Link Manager and then
type "#" without quotes and save the page.

But you cant change already existing pages unless you delete it and recreate it.

Note : If you are palnning to use page permissions feature to allow content editing to different users, in that case it is a good practice to have the landing pages and we strongly recommend creating landing pages instead of creating links that is not clickable.

Click for answerI have email links in a web page but they are not working

This is not a revize software issue, the email links not working in a machine is definitely related to the machine where you are looking at the link. Please ask your IT support to look into this issue.

Possible reasons could be :

1. Email client - Please check if the email client is there and working good in the machine you are checking . 
2. Machine specific issue - Try testing in some other machine.

Click for answerHow do I create a hyperlink to a specific spot on another page

By including an anchor tag within a page, you can place links anywhere in your site which when clicked allow the reader to jump to a particular location of a page.

Steps :
Edit the page and put an anchor tag in the particular area where you wish to browse (Anchor Tag icon can be found in the editor between the link manager and image manager icons)

If you are linking to a spot on the same page, Use the link manager and choose the option Link to Bookmark (anchor) and select the anchor you wish to and save.

The above anchor link only works when you are jumping to a specified spot on the same webpage.

If you want a link to jump a specific location on a different page, you'll need to add #anchor_name after the full URL for the page.

Click for answerHow do I create a hyperlink to a specific spot on another page

By including an anchor tag within a page, you can place links anywhere in your site which when clicked allow the reader to jump to a particular location of a page.

Steps :
Edit the page and put an anchor tag in the particular area where you wish to browse (Anchor Tag icon can be found in the editor between the link manager and image manager icons)

If you are linking to a spot on the same page, Use the link manager and choose the option Link to Bookmark (anchor) and select the anchor you wish to and save.

The above anchor link only works when you are jumping to a specified spot on the same webpage.

If you want a link to jump a specific location on a different page, you'll need to add #anchor_name after the full URL for the page.

Click for answerHow can I copy an existing page content to another page.

  1. Edit the page that you want to copy and in the editor, go the HTML source mode by clicking the html icon in the last row.
  2. Copy the html and paste it in the new page in html source mode
  3. That way you dont have to recreate all links etc
  4. and it saves time

Click for answerI am getting a file upload error that shows: An error has occurred in the script o this page Error: childNodes is null or not an object, Error : Object doesn't support this property method. Do you want to continue running scripts on this page?

when you select the text to link it to a file, you may be double clicking on the word which may have  extraneous hidden characters that gets selected and for which the page throws this error.

Solution :

Instead of double clicking the word for selecting it, please put your cursor before the first letter of the word and use shift plus right arrow key in computer keyboard to select letter by letter until the end of the word, that will fix this issue.

Click for answerHow can I delete a file/document in my site?

To delete a file

  1. You need to first select the file in the editor and click on the unlink icon in the editor and save the page
  2. Then again edit the page and go to file manager and click on the file to highlight it.
  3. Click Delete Above Selection. The Delete selected image dialog box opens.
  4. Click OK. The file is deleted.

Note: Deleting a file which is referenced from somewhere in your site will throw error and wont allow you to delete it. So you first need to remove the file reference ( by unlinking it from your page) and then delete it.

Click for answerHow do I put a telephone number as a link?

1. In the text editor type in your phone number

2. Highlight it and click on the insert/Edit link button in the text editor
3. Select the option for "Existing Page" and put in that field e.g  tel:2318433330
Note it will prompt you with the following

"This specified url was not found.

Click Ok to continue anyway or
Click Cancel to enter another url."

Just click OK and you are all set.

Click for answerHow do I create redirects (aka short urls)?

You must request a redirect link from Revize.
Once you receive the redirect link,
copy the full url web address to the page that you want the redirect to point to,  login to your site and follow the below directions.

1. Browse to  (the redirect link that Revize supplied)
2. Click on "Edit This List" (you must be login to the site)
3. Create a link for the redirect, you must select freeform or fullwidth template to create the new page.
     [ e.g. for www.orangecountync.gov/events, create the link called "events" ]
4. Once the page is created exit from menu manager and browse to the newly created page
5. Click on "edit meta data"
6. Once the form opens, you will see an option to enter the redirect URL.  Enter the full URL with http:// where you want the redirect to point to
7. Save the page.

Click for answerScript error while adding links

1. Please highlight the word  in the  editor by putting your cursor before the very first letter of the word and usingshift+right wrrow key until the end of the letter that you want to highlight

2. Then click on the link icon in the editor and create the link

That should get rid of the error.
More FAQ's Here